Repairs and maintenance
Using your existing approved contractors, we replicate every aspect of how you handle your repairs and maintenance process. We are glad to use your software systems and methodologies. We can complete all or part of your repairs and maintenance process.
Answer tenant maintenance calls
- We can answer tenant calls 24/7
- Respond to web form repair requests
- Capture the repair requirements
- Prioritize whether the request is urgent or non urgent
Engage contractor
- Define service required before a contractor is engaged
- Select the appropriate contractor from your approved list
- We will inform the contractor about the request and issue in detail
- Schedule contractor visit with the tenant
- Reschedule if there are changes
- Where there is direct engagement between tenant and contractor: ensure the engagement
- Schedule same day repair for urgent problems
- Liaise with contractor whilst on site regarding questions or issues
- Day of repair: reconfirm with tenant and contractor that they have remembered and that they are en route
Owner pre-approved limit
- Watch for owner pre-approved repair limit
- If the repair required is outside the owner preapproved limit, instantly call, text or email the property manager and or owner for approval
- After getting approval communicate and confirm with contractor
- If approval not given; communicate with property manager regarding next steps and instructions
Multiple contractor quotes
- Receive multiple quotes from your approved contractors
- Where contractor did not answer and or did not provide quote, chase and or instruct alternative contractor
- When all quotes received, format, package and email quotes to property manager
- Liaise with property manager to select the right contractor
- Instruct selected contractor to take care of the repair
- Contact tenant, confirm start time and date
- Day of repair: reconfirm with tenant and contractor that they have remembered and that the repair will be performed
- Liaise with contractor whilst on site regarding questions or issues
Post contractor engagement
- Proactively contact contractor and tenant 1 day after repair
- Secure contractor and tenant verbal feedback or email feedback regarding outcome
- Document the feedback regarding completed repair
- Receive pictures if necessary
- Populate 'repairs excellence report' with feedback and pictures on behalf of property manager
- Complete 'repairs excellence' report within 24 hours of repair
- Email completed 'repairs excellence report' to property manager and or property owner as instructed
- Where work requires redo and or addition, re-engage with contractor and get the repairs completed
Your repairs and maintenance process can be replicated offshore identical in every way at 50% below your current cost.
