Challenges:
Reduce expenses. Increase accuracy. Get help to cover a majority of admin tasks currently performed in-house.
Solutions we provided
We started with one staff who learnt how the clients process works. The training was done through our Web conferencing facilities where we can record clients screens and voice and use it for training. Training lasted for 2 days. We did a few trial projects. Client was extremely satisfied with our quality and timeliness and continued to add more tasks and people to do the work.
New tenant application
We enter all the new applicant details in to client's software, verify the credit & criminal records of the applicants and approve or reject the application.
Work order processing
Enter work order details and inventory movement from stores and new purchases.
Vendor invoice processing
Maintain vendor invoices on the materials purchase & preparing weekly report.
Utilities bill processing
Maintain the electricity and gas bills of the tenants, updating the payments received.
Material purchase
Maintaining the material purchased for repairs & home improvements
Payroll processing
Weekly payroll report on the work order processing.
Accounting
Manage books and all the accounting related tasks
Result
We saved the client more than 60% of their costs. As they grew they hired our staff rather than increasing the staff in house. It is a win-win situation for both of us.
Challenges:
Get reliable help/staff to do the work. Reduce costs.
Solutions we provided
Client hired a part time staff to start with. Our client trained us for a few hours using our Web conferencing facilities. We completed the work efficiently. Client was very happy with the work. We currently do the following
New property management
Update new property and landlord details in to the system. We use the property management software Propertyware to do this work.
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Advertise new and available properties in different property listing websites and refresh them twice a week.
Result
Client does not need to worry about hiring and training new staff to do this admin work anymore. We saved the client more than 60% of their costs.
We have expertise in handling multiple property management software. As per your need, we will quickly learn software that your property management company use.
You get the advantage of having staff with previous experience of various property management tasks and willing to go the extra yard of getting your work done.
Challenges:
Increase revenues, without adding overhead. Get reliable help to do on going tasks.
Solutions we provide
Lead generation
Generate new leads of the landlords who are interested in letting out their property by calling and using websites and other information to find out about the properties. Call the generated leads (property owners) and arrange the contract for their property to be let & maintained by the company
Call handling & Appointment setting
Handle all incoming calls by potential new tenants and match them up the available properties. Fix up appointments with the interested tenants for viewing the properties.
Referencing & Management
Get reference for the new tenants from online credit reference agencies. Draw up new contracts and manage the contracts, arrange new payment of deposits and other management tasks.
Accounting
Maintain the complete books of accounting. Handle bank-reconciliation, tenant accounts management and monthly management reports
Result
We manage the entire back office operation of the client. The client only has very minimal front office staff. We increased the client's revenues by 50% and decreased their costs by 60% or more.
