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We employ a comprehensive trust accounting system that automatically applies state-specific regulatory requirements to all transactions. Our process maintains the proper segregation of funds with separate ledgers for security deposits, rent payments, and maintenance reserves.

We ensure compliance through automated validation against current regulations, regular reconciliation processes, and detailed audit trails that capture all activity. Our dedicated compliance team monitors legislative changes across all jurisdictions and updates our system accordingly, protecting your properties from potential violations regardless of location.

Our year-end process begins with a thorough review of all accounts in early Q4 to identify and resolve potential issues before closing. Property owners receive a comprehensive financial package including annual profit and loss statements, balance sheets with detailed breakdowns, and property-specific performance indicators.

We prepare all necessary tax documents including 1099-MISC forms, Schedule E supporting documentation, and depreciation schedules. Property owners receive draft reports for review before finalization, allowing time for questions and adjustments. All documents are delivered through our secure owner portal well before personal tax filing deadlines.

We take a proactive approach to accounts receivable management, designed to minimize delinquencies through early intervention. Our system automatically reviews all accounts daily, flagging late or partial payments for immediate action.

We implement a customizable communication strategy that progresses from friendly payment reminders to more formal notices based on your specific policies. For tenants experiencing temporary hardship, we can establish structured payment plans with automated compliance monitoring. When necessary, our system streamlines the transition to legal proceedings with complete documentation packages.

Property owners receive regular aging reports with trend analysis to maintain visibility into collection performance across their portfolios.

Our bank reconciliation process combines automation with expert oversight for accuracy and efficiency. The system imports bank transaction data daily and matches it against accounting records using intelligent pattern recognition. Any unmatched items or discrepancies are immediately flagged for review.

Our accounting specialists investigate all exceptions using a standardized protocol that distinguishes between timing differences, bank errors, and internal posting issues. Unresolved discrepancies follow a tiered escalation process to ensure timely resolution. All reconciliations are fully documented within our platform, creating a permanent record accessible to property owners and authorized personnel.

We maintain clear service level agreements for all accounting inquiries:

• Urgent issues (payment discrepancies affecting occupancy, compliance violations): Response within 2 business hours, resolution plan within 4 business hours
• High-priority issues (posting errors, reconciliation discrepancies): Response within 4 business hours, resolution within 1 business day
• Standard inquiries (reporting questions, historical data): Response within 1 business day, resolution within 2 business days

Our client portal features a priority-based ticketing system with real-time status tracking. For truly urgent matters, we maintain an emergency support line available from 7 AM to 7 PM in all operating time zones.

We implement multiple layers of quality control throughout our accounting operations. Our system includes extensive validation rules that automatically check for errors and inconsistencies in real time. All financial transactions and reports undergo a structured review process, from initial data entry to final verification.

Our exception-based auditing identifies unusual transactions or patterns for additional human review. Daily, weekly, and monthly reconciliation processes serve as control points to catch and correct any discrepancies. Our accounting team receives regular training on system updates and error prevention techniques.

We track key accuracy metrics and maintain a documented error rate below 0.1% across all accounting functions, with periodic reviews by independent professionals providing additional verification.