Are you looking for property accountants with Rentec Direct experience?

We proudly serve property management companies of all sizes using Rentec Direct. Our flexible service model works effectively for small operations managing just a few properties as well as larger firms with extensive portfolios.

For smaller businesses, we often provide comprehensive back-office support that allows owners to focus on growth and client relationships without hiring additional staff. For mid-sized and larger companies, we can supplement your existing team or handle specific administrative functions that may be overwhelming your current staff. Our pricing structure scales based on your portfolio size and service needs, making our solutions accessible and cost-effective regardless of your company's size.

Our standard turnaround times for Rentec Direct tasks are designed to support efficient property management operations:

• Daily tasks (payment processing, maintenance request routing): Same-day completion
• Routine financial tasks (invoice entry, bill payments): 1-2 business days
• Monthly processes (reconciliations, owner statements): 5-7 business days after month-end
• Custom reports or special projects: Timeline established based on complexity

For clients with specific timing needs, we can establish customized service level agreements to ensure we meet your operational requirements. We pride ourselves on reliability and consistent delivery within agreed timeframes.

We implement comprehensive security measures to protect your data within Rentec Direct:

• Our team follows strict data handling protocols and signs confidentiality agreements before accessing any client information. We use secure, role-based access controls within Rentec Direct to ensure staff members only access information necessary for their specific tasks.
• We maintain secure work environments with updated antivirus software, firewalls, and encrypted connections. All team members use multi-factor authentication when accessing your Rentec Direct account, and we regularly audit access logs to monitor activity.
• We never export sensitive data from Rentec Direct unless specifically requested and authorized, keeping your information within the platform's secure environment whenever possible.

Absolutely. We understand that your property management company serves diverse clients with varying needs. Our team can adapt our processes to accommodate different owner requirements, property types, and reporting preferences.

We can create custom workflows in Rentec Direct for specific client segments, develop tailored reporting packages, and adjust our procedures to align with different management agreements. This flexibility allows you to offer customized services to your clients while maintaining operational efficiency. We'll work with you to document the specific requirements for each client segment and establish clear processes for handling these variations within Rentec Direct's framework.

Our team stays current with all Rentec Direct updates through continuous training and close monitoring of the platform's release notes. When Rentec Direct introduces new features or updates, we proactively evaluate how these changes might benefit your operations.

For client-initiated process changes, we begin with a thorough assessment of your requirements and develop an implementation plan that minimizes disruption to your workflows. We document all process changes and provide training for your team on any new procedures. Our adaptability is one of our core strengths – we can quickly adjust to platform updates or your changing business needs while maintaining consistent service quality.

We establish clear communication channels with your in-house team from day one. Typically, we assign a dedicated account manager who serves as your primary point of contact and becomes familiar with your specific processes and preferences.

We use a combination of regular scheduled check-ins, shared task management tools, and responsive communication through your preferred channels (email, phone, messaging platforms). Our team works within your existing Rentec Direct environment, ensuring complete transparency in all activities. We're flexible in adjusting our processes to complement your in-house team's workflows, creating a seamless extension of your operations rather than a separate entity.

We offer fully customizable service options based on your specific needs. Unlike many providers who only offer predetermined packages, we work with you to create a tailored service plan that addresses your unique requirements. You can select individual services (like owner statement preparation or tenant screening) or comprehensive support across multiple areas. Our modular approach allows you to add or reduce services as your needs change over time. During our initial consultation, we'll discuss your pain points and priorities to develop a custom service proposal that aligns with your business goals and budget.